100% Buyer Protection Program
AstroSage has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What Can Be Returned?
Our 100% Buyer Protection Program for products allows for easy returns and refunds
Damaged/Defective/Broken
Products received in damaged, defective, or broken condition are eligible for return
Quality & Color Issues
Products that don't meet your expectations for quality and color can be returned
Refund & Cancellation Policy for Services
Our 100% Buyer Protection Program for services has the following policies
Within 2 Hours
Any cancellation made within two hours of payment is eligible for refund
Incorrect Data
No refund for incorrect data, but you can send correct information within 2 hours
After Delivery
Once the report is delivered to the customer, no refund shall be made
Double Payment
In case of double payment by mistake, one payment will be refunded
How to Raise a Dispute?
Follow these simple steps to process your return or refund
Register Your Dispute
Send an email to support@astrosage.shop with images of broken/defective/damaged products within two working days of delivery. Include your order number in the email.
Review Process
After we review your return request, you will receive an email with instructions on resolution or return of your item. We will respond within three days.
Return Shipping
Use an online traceable courier service for returning items. We recommend using a reliable courier service with tracking.
Refund Processing
Once we receive your returned item, we will process your refund within 7-10 business days to your original payment method.
International Shipping:
We dispatch all international orders within 2–3 days. The estimated delivery timeframe for international shipments is approximately 7–15 days , depending on the destination and customs processing.
Important Points to Remember
- Products must be returned in original condition with all bills and labels
- Return request must be made within 2 working days of delivery
- Products damaged due to misuse or negligence are not eligible for return
- Customized or personalized products cannot be returned
- Products purchased during special sales may have different return policies
Need Help with Returns?
Customer need to register dispute by sending email to support@astrosage.shop with images of broken/defective/damaged products within two working days of delivery.
Email Customer CareWe typically respond within 3 business days