100% Buyer Protection Program
AstroSage has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What Can Be Returned?
Our 100% Buyer Protection Program for products allows for easy returns and refunds
Damaged/Defective/Broken
Products received in damaged, defective, or broken condition are eligible for return
Quality & Color Issues
Products that don't meet your expectations for quality and color can be returned
Refund & Cancellation Policy for Services
Our 100% Buyer Protection Program for services has the following policies
Within 2 Hours
Any cancellation made within two hours of payment is eligible for refund
Incorrect Data
No refund for incorrect data, but you can send correct information within 2 hours
Double Payment
In case of double payment by mistake, one payment will be refunded
Unboxing Video
In the event of a product mismatch,Damage or Defect, customers are required to submit an unboxing video as proof while raising a Refund or Replacement RequestHow to Raise a Dispute?
Follow these simple steps to process your return or refund
Register Your Dispute
Send an email to support@astrosage.shop with images of broken/defective/damaged products within two working days of delivery. Include your order number in the email.
Review Process
After we review your return request, you will receive an email with instructions on resolution or return of your item. We will respond within three days.
Return Shipping
To initiate a return, please contact our Support Team by email (support@astrosage.shop). Our team will respond within 2 hours and arrange the return pickup for you.
Refund Processing
Once we receive your returned item, we will process your refund within 7-10 business days to your original payment method.
International Shipping:
International orders are normally dispatched within 2–3 business days and delivered within an estimated 7–10 business days. Customs processing or circumstances outside the carrier's control may cause delays.
Important Points to Remember
- Eligible products must be new, unused, unworn, unaltered, and returned in original packaging with all bills, labels, certificates, and accessories
- Contact us within 2 working days of delivery to initiate the request; eligible products may be returned within 7 calendar days of delivery
- Products damaged due to misuse or negligence are not eligible for return
- Customized or personalized products cannot be returned
- Products purchased during special sales may have different return policies
- No restocking fee applies to eligible returns
- General exchanges are not offered. A damaged, defective, mismatched, or incorrect product may qualify for a replacement under our Buyer Protection Program
Need Help with Returns?
Customer need to register dispute by sending email to support@astrosage.shop with images of broken/defective/damaged products within two working days of delivery.
Email Customer CareWe typically respond within 3 business days